Frequently Asked Questions
Orders & Purchases
How do I choose the right size?
How do I choose the right size?
We recommend using the size guide on each product page before placing your order. If you are between sizes or unsure about the fit, please contact our team and we’ll gladly assist with personalised sizing guidance. You can reach out to us at online@lirafynn.com
Are Lira & Fynn pieces true to size?
Are Lira & Fynn pieces true to size?
Most of our pieces are designed with comfort and ease of wear in mind. Fit may vary slightly depending on the style, fabric, and silhouette, so we recommend checking the product description and size guide for each item.
Where can I find more product information?
Where can I find more product information?
Each product page includes details such as fit, fabric, available colours, sizes, and styling notes where applicable. If you need any additional information, our team will be happy to help.
What payment methods do you accept?
What payment methods do you accept?
Available payment options will be displayed at checkout. Online payments are processed through a secure checkout system for a safe and convenient shopping experience.
Returns & Exchange
Can I return or exchange an item?
Can I return or exchange an item?
Eligible items may be returned or exchanged according to our returns policy. Items should be unworn, unused, and in their original condition with tags attached.
How do I request a return or exchange?
How do I request a return or exchange?
Please review our returns policy and contact our team with your order details. We’ll guide you through the next steps where your item is eligible.
Are sale items returnable?
Are sale items returnable?
Return eligibility may vary for sale, promotional, or final-sale items. Please review the returns policy before placing your order or contact our team if you are unsure.
Shipping & Tracking
Do you offer online delivery?
Do you offer online delivery?
Yes. Orders placed online can be delivered to your door. Delivery details, timeframes, and costs will be shown at checkout where applicable.
How long does delivery take?
How long does delivery take?
Delivery times may vary depending on your location and the selected delivery method. Once your order has been processed, you will receive updates regarding your order and delivery.
How do I track my order?
How do I track my order?
Once your order has been processed and dispatched, you will receive tracking details where available. You can use these details to follow the progress of your delivery.
What should I do if my order has not arrived?
What should I do if my order has not arrived?
If your order has not arrived within the expected timeframe, please contact our team with your order details and we’ll assist you. You can reach out to us at online@lirafynn.com
General Information
What makes Lira & Fynn different?
What makes Lira & Fynn different?
Lira & Fynn focuses on timeless, elegant pieces rather than short-lived trends. Our collections are curated for women who value quality, comfort, and effortless style — pieces that can be worn often, styled easily, and loved beyond one season.
Can I visit a Lira & Fynn store?
Can I visit a Lira & Fynn store?
Yes. You can visit one of our boutiques to experience the collections in person, feel the fabrics, try on your favourite pieces, and receive personalised assistance from our team.
- Waterstone Village | Somerset West
- Stellenbosch Square | Stellenbosch
- Stellenbosch Central
- Tygervalley Shopping Centre | Durbanville
- Laborie Centre | Paarl
- Garden Route Mall | George
- Castle Gate | Pretoria
Can I get styling advice?
Can I get styling advice?
Yes. Our team can assist with sizing, styling, and outfit guidance to help you choose pieces that suit your lifestyle, wardrobe, and personal style. Please reach out to us on online@lirafynn.com
Do you restock sold-out items?
Do you restock sold-out items?
Some styles may be restocked, while others are limited seasonal pieces. If an item you love is sold out, we recommend checking back regularly or contacting our team to find out whether it may become available again.
How do I care for my Lira & Fynn pieces?
How do I care for my Lira & Fynn pieces?
Care instructions may vary depending on the fabric and style. Please refer to the care label on your garment for the best guidance. We recommend caring for each piece gently to help preserve its quality, fit, and finish.
